Frequently Asked Questions

Everything you need to know about our sustainable beauty tools.

Are EcoTools products truly cruelty-free and vegan?

Yes, all our products are 100% vegan and PETA-certified cruelty-free. We never test on animals and our brushes are made with high-quality synthetic bristles.

What sustainable materials do you use in your products?

We prioritize the planet by using renewable bamboo handles, recycled aluminum ferrules, and plastic-free packaging made from biodegradable seeded paper.

How long does shipping take and what is the cost?

Standard shipping typically takes 3-5 business days. We offer free carbon-neutral shipping on all orders over $35 within the continental US.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, provided the items are in their original packaging.

How should I clean my makeup brushes to make them last?

We recommend washing your brushes once a week using a mild soap or our specialized brush shampoo and lukewarm water. Always air-dry them flat to protect the bamboo handles.

Do you offer international shipping?

Currently, we ship to over 20 countries worldwide. International shipping times vary by location, typically ranging from 7 to 14 business days.